We have provided this list of frequently asked questions to help you plan your Colorado retreat. We have guests from across the United State, as well as international countries. If your question is not answered below, please contact us at firstname.lastname@example.org or call 970-453-4924 x11. You may also find helpful information on our Blog.
Health and Safety: The Alpine Villa is located in a high-altitude environment which means guests need to take extra precautions to be safe. If guests feel nauseous due to the high altitude, they should contact their doctor or seek help from a local doctor. In the winter, there is ice and snow outside including decks and patios. Guests need to be extremely cautious when walking outside.
Supplies: What do you supply and what do we need to bring? The suites and bedrooms in the Alpine Villa are supplied with enough linens for all the beds. The bathrooms are supplied with soap, shampoo, towels and a hairdryer.
What sporting equipment is provided? There are racquets, racquetballs, basketballs, volleyball equipment and climbing harnesses available for guests’ use. A limited number of snowshoes, snow sleds, snowball throwers are available for guest use.
On-site assistance: Will someone be on-site or available to show us how to operate appliances, use the steam room, etc? Most questions concerning the house can be answered in the Guest User Guide found in every room of the Alpine Villa. If other questions should arise, please contact the property manager. If the property manager is temporarily unavailable and there is an urgent need, names/phone numbers of local contacts are provided in the Guest User Guide.
Sleeping capacity: How many people can sleep at the Alpine Villa? There are 8 suites, 2 bunk bed rooms and 2 lofts (twelve separate sleeping areas, 32 beds) in the Alpine Villa. In addition, there are several sleeper sofas, trundle beds, and mattresses that may be used. The bed arrangement varies by room. See the Rooms photo gallery for each room’s configuration.
Cooking: What are the arrangements for cooking and dining at the Alpine Villa? A fully equipped kitchen is available for guests’ use, including pots, pans, glasses, plates, utensils, and coffee makers. Guests have three options for cooking: 1) cook on your own, 2) have food catered, or 3) have a chef come in.
Maid service: Is daily maid service provided? No, daily maid service is not provided. There are extra linens and towels available should you need them.
Provisions for handicap access: There is an elevator available to transport guests between the first and second floor. The bathroom in one of the suites has handicap bars adjacent to the toilet and in the shower. All doors are extra-wide to allow wheelchair access.
Weather impact on travel: What happens if the weather impacts our ability to travel to the Alpine Villa? We have no control over the weather, and therefore cannot be responsible for it. If your travel to the Alpine Villa is impeded in any way, it is your responsibility. It is rare that it snows so much that the highways or the Denver airport shuts down. When it does, however, there are generally alternative travel routes available. We suggest you check the weather forecast as time gets closer to your arrival date. See Weather Forecast. In the event I-70 closes, Hwy 285 can be an alternative route from Denver to Breckenridge. We also suggest driving a 4-wheel drive automobile if snow is in the forecast during your stay. See www.cotrip.org for current Colorado driving conditions.
Check-In/Checkout Time? Check-in time is at 4:00 pm; checkout time is 10:00 am. If a different time is desired, day use may be requested depending upon adjacent reservations.
How many vehicles can park at the Alpine Villa? The Alpine Villa can accommodate up to 25 vehicles. The parking area is plowed in the winter as soon as practicable. Please do not park behind the garage area as service vehicles and the owners need access.
When do I need to pay for the accommodation? Dates are reserved upon receipt of 50% deposit and a signed contract. The remaining 50% deposit is due 60 days prior to the reservation.
Cancellations: Cancellations made within 60 days of guest arrival forfeit payments. Cancellations made prior to 60 days can be refunded if the nights being cancelled are rebooked minus a $500 cancellation charge. NOTE: Due to COVID, guests are currently allowed to change the dates of their stay if needed as long as their change is made greater than 60 days prior to their originally planned arrival and rebooked within a year of their originally planned arrival.
What if we damage something? You will not be held responsible for normal wear and tear or minor accidents such as a broken glass. If we find something missing or broken after your stay, you will be charged our cost of replacement or repair.
Disclaimer: We are not responsible in any way for any inconvenience, damage, injury, or loss to persons or property directly or indirectly.